AI-based restaurant solutions provider Ezra AI has launched a new Call Center AI solution for an enhanced customer experience and operational efficiency.
The company claims that its new technology has been designed using advanced machine learning and natural language processing technologies to improve customer service operations.
Go deeper with GlobalData
The solution is designed to optimise call centre workflows and improve overall restaurant business performance.
In a statement, the company said: “With Ezra AI, we empower businesses to transform their customer service operations, delivering superior experiences and unlocking new levels of efficiency and productivity.
“We aim to help organisations build stronger customer relationships and achieve their business objectives.”
Ezra AI noted that restaurants can choose from three different options.
US Tariffs are shifting - will you react or anticipate?
Don’t let policy changes catch you off guard. Stay proactive with real-time data and expert analysis.
By GlobalDataThe first option is to have 100% human agents, in which human agents will answer every call and send the order through the point of sale (POS) to the restaurant’s kitchen.
The second option is a human call centre agent with AI backup, where call centre agents answer every call and AI is used as a backup to ensure accuracy on every order.
In the third option, the restaurant can select AI order-taking assisted by human agents. In this case, AI will answer every call. However, if the call fails, it is automatically forwarded to a human agent.
It also offers real-time analytics and insight,s providing valuable insights into call centre performance, agent efficiency and customer trends.
Ezra AI added that its Call Center AI solution is suitable for restaurants of all sizes, ordering platforms, other call centres and more.
