The AI platform is designed to simplify the ordering process. Credit: OB November / Shutterstock.

Payment technology provider Fortis has partnered with voice-ordering applications provider Xina AI to transform the restaurant and hotel ordering process.

The alliance aims to reduce wait times, ensure order accuracy and offer greater flexibility in menu customisation, leading to increased efficiency, lower labour costs and an enhanced customer experience.

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Xina AI’s platform is designed to simplify the ordering process, allowing customers to place orders using their voice and eliminating the need for physical menus or touchscreens.

The AI technology is capable of engaging in a natural, conversational manner, which enhances the customer’s experience.

By combining Fortis’ expertise in secure payment solutions with the advanced AI and natural language processing capabilities of Xina AI, the collaboration aims to alleviate common industry challenges.

In addition to improving the ordering experience, the platform also provides easy menu customisation, personalised upsell recommendations and real-time order tracking.

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Xina AI CEO Carl Sconnely said: “This partnership marks a significant step forward for the restaurant industry.

“By combining Xina’s AI-powered ordering system with Fortis’ secure payment processing, we’re offering restaurants a comprehensive solution that will revolutionise the way they operate.”

The integration with Fortis ensures that the payment process within the Xina AI app is seamless and secure, with added benefits such as enhanced security, payment flexibility, scalability and compliance.

Fortis CEO Greg Cohen said: “Fortis is excited to partner with Xina to empower restaurants and those in hospitality with cutting-edge technology that enhances both operational efficiency and customer satisfaction.

“By integrating our secure payment processing with Xina’s innovative voice ordering platform, we’re providing a faster, more convenient ordering experience for guests while streamlining back office operations.”