The innovation allows for automated, customised text updates on the status of both delivery and pickup orders. Credit: Simon Kadula / Shutterstock.

HungerRush, a restaurant technology solutions provider, has introduced its Order Notifications feature, aiming to elevate customer satisfaction and streamline restaurant operations.

The innovation allows for automated, customised text updates on the status of both delivery and pickup orders, integrating with HungerRush’s existing systems.

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Order Notifications is designed to work in harmony with HungerRush’s point-of-sale (POS) system, kitchen display system and Driver Track technologies.

By automating updates, it reduces the volume of customer inquiries about their order status, freeing up restaurant staff to concentrate on essential tasks.

This contributes to a more relaxed environment for both staff and customers.

Restaurants that have adopted the system are reportedly reaping significant rewards.

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There have been marked improvements in customer trust and loyalty, alongside reductions in waiting area congestion and pickup mistakes. The feature has also been credited with boosting staff efficiency.

HungerRush chief product officer Eran Hollander said: “Every restaurant has its own way of doing business and its unique set of customers. Our goal is to make the order process as seamless as possible for restaurants.

“That’s why Order Notifications helps to create an operational flow tailored to those individual needs.

“We created Order Notifications to help tackle some of the biggest pain points in restaurant operations. By automating and customising order status notifications, we’re empowering businesses to run seamlessly, reduce mistakes and keep customers happier than ever.”