The new drive-through restaurant fits two to three times more vehicles than a standard Chick-fil-A restaurant drive-through. Credit: CFA Properties, Inc.

American fast-food restaurant chain Chick-fil-A has unveiled its first elevated drive-through restaurant, a new concept designed to enhance service efficiency.

Located south of metro Atlanta, the facility features a food delivery system with four drive-through lanes and a conveyor belt that transports meals directly from the kitchen to the customer.

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

The new restaurant follows the recent opening of a mobile pickup location in New York City and is the second Chick-fil-A test concept launched in 2024.

Both initiatives cater to the needs of the on-the-go guest.

The elevated kitchen, twice the size of a standard Chick-fil-A kitchen, enables a meal to be delivered every six seconds.

See Also:

Unlike traditional Chick-fil-A outlets, this drive-through-only location does not offer a dining room or dine-in services.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

The four-lane layout can accommodate two to three times more vehicles than a typical drive-through.

Chick-fil-A executive director of design Jonathan Reed said: “Our guests lead busy lives, and we’re focused on designing our restaurants to best serve their needs.

“With the new elevated four-lane drive-through design […] we’re aiming to deliver quality food and genuine hospitality in a way that’s uniquely Chick-fil-A, and gives our guests time back in their day.”  

Guests at the restaurant have two options for meal collection. They can either pre-order through the Chick-fil-A app and use the dedicated mobile through-lanes, or order directly from a team member in the traditional lanes.

The company has appointed Brett Lewis as the owner-operator of the Chick-fil-A drive-through. Lewis has been with Chick-fil-A since 2019.

He will oversee all business operations, including managing 150 full and part-time team members, guest service and community engagement.

Lewis said: “I’ve been fortunate to work with Chick-fil-A for a long time. I am excited to move back […]and honoured to open this new concept, which happens to be four miles away from my childhood home.

“As a local business owner, I look forward to learning how to best serve the community I grew up in and working alongside my team members as we create a one-of-a-kind drive-through experience for our guests.”

In August 2024, Chick-fil-A announced that it would re-launch its Honey Pepper Pimento Chicken Sandwich in the US, along with a new spicy variant, on 26 August 2024.