Texas-based quick-service restaurant chain Golden Chick has partnered with managed network and security services provider Acumera.
The collaboration aims to bolster the restaurant’s aim of providing a “seamless ordering experience” for guests, whether in-store, at the drive-through or online.
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The partnership involves the adoption of the Acumera Secure Edge Platform, enhancing Golden Chick’s network infrastructure to support its growing technological needs.
Founded in 1967, Golden Chick has more than 230 locations in states such as Texas, Oklahoma, Florida, Louisiana and Mississippi, with plans to expand further.
Its previous IT network infrastructure presented challenges in integrating new technologies, prompting the switch to Acumera’s solutions.
The implementation of the Acumera Secure Edge Platform is claimed to have offered several key benefits.
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By GlobalDataAmong them is the 4G/5G Cellular Internet Backup, which enables continuous operation by automatically kicking in during broadband outages.
This feature is crucial for maintaining uninterrupted restaurant operations and ensuring that payment processes are not disrupted.
Golden Chick vice-president of technology Cynthia Loescher stated: “We’re extending network security across every touchpoint in the restaurant, from POS [point of service] systems to guest Wi-Fi, drive-throughs and kiosks.”
“The partnership helps protect our brand and our customers from unwanted data breaches, ensuring a secure and reliable dining experience.”
Golden Chick now benefits from Managed Firewall Services through Acumera.
These services are vital for protecting sensitive systems ranging from point-of-sale (POS) terminals to guest Wi-Fi networks, drive-throughs and kiosks from data breaches.
Since the initial pilot phase in Q1 2024, over half of Golden Chick’s locations have made the transition to the Acumera platform.
The company reports immediate improvements as a result of this change.
Golden Franchising president Brian Loescher stated: “Our IT support team has noticed significant improvements with Acumera’s reliable network infrastructure.”
“The network visibility provided by Acumera allows us to understand issues remotely, reducing the need for on-site visits and lowering IT support costs.”
