Restaurant technology solutions provider HungerRush has announced the integration of AI Reply into its feedback tool for instant responses.
The feature utilises AI to instantly generate professional responses to customer feedback, enabling restaurant operators to engage swiftly and consistently.
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The AI Reply function supports restaurants in managing online guest interactions by providing ready-to-send responses.
HungerRush value-add services products head Matt Volpe stated: “In today’s fast-paced digital world, guests expect timely, personalised engagement. With AI Reply and Match My Brand, we’re giving restaurant operators a seamless way to interact with guests — without adding to their already full plates.
“This is a continuation of our commitment to bringing AI solutions to HungerRush customers, making operations more efficient and enhancing the guest experience.”
The function guarantees that every message reflects the restaurant’s personality, tone and customer service philosophy, and when combined with the Match My Brand capability, is in harmony with the restaurant’s unique voice.
It can acknowledge both positive reviews and customer concerns.
HungerRush chief product officer Eran Hollander added: “The POS system is the central nervous system of restaurant operations — powering everything from ordering to marketing, customer engagement, scheduling, inventory and more.
“At HungerRush, we are deeply committed to understanding the unique strengths and challenges of our customers and providing them with solutions that truly support their success. AI isn’t just the future; it’s the present, and we’re bringing it to restaurants in ways that enhance their workflows, amplify their expertise and improve the guest experience to help them thrive in an industry that’s evolving faster than ever.”
HungerRush had previously integrated Uber Direct into its delivery services, giving restaurants greater flexibility and cost savings.
This integration allows restaurants to manage deliveries through multiple driver options directly within their point of sale system.
