The upgrade will yield improved decision-making, enhanced insights and optimised operational performance. Credit: © TATA Consultancy Services Limited.

Golden Arches Development Corporation (GADC), the master franchise holder of McDonald’s in the Philippines, has partnered with India-based technology giant Tata Consultancy Services (TCS) to modernise the IT landscape for its network of more than 760 restaurants.  

The two-year collaboration is TCS’ first alliance with the fast-food chain in the Asia Pacific region, and aims to standardise and digitise operations through a cloud-based system. 

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

TCS will undertake a comprehensive upgrade of McDonald’s existing IT systems in the Philippines to SAP [systems, applications and products] S/4HANA on RISE, leveraging its expertise in SAP-led transformations.  

The enhancement is expected to yield improved decision-making, enhanced insights and optimised operational performance for GADC, which is led by George Yang.  

GADC managing director Margot Torres said: “The implementation of SAP S/4HANA on RISE will provide us greater agility through data-driven insights, enabling us to continuously improve our customer and employee experience.” 

See Also:

McDonald’s, a global foodservice giant with more than 42,000 locations, largely operates through independent local franchises, with GADC a growth driver in the Philippines, due to its commitment to digital transformation, such as IT landscape standardisation.  

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

The latest IT upgrade is anticipated to bring benefits including reduced operating costs, increased efficiency and a push towards digital innovation.  

It will also enhance the franchisee experience, fostering stakeholder loyalty, and is expected to improve process optimisation and workforce productivity.  

TCS’ role extends to future-proofing GADC’s processes in support of its expansion plans. 

Utilising the SAP Business Technology Platform (BTP), TCS will offer a suite of services including app development, automation, AI and data analytics. 

TCS Philippines country head Shiju Varghese said: “By leveraging the advanced capabilities of SAP S/4HANA and the innovative potential of SAP BTP, we aim to enhance McDonald’s operational efficiency and customer experience, for business innovation and excellence.” 

The integration of additional SAP capabilities will further GADC’s proficiency in key operational areas such as financial and materials management, enterprise asset management and sales and distribution. 

SAP Philippines president and managing director Rudy Abrahams added: “Implementing SAP S/4HANA on RISE will empower them with cutting-edge technology, ensuring McDonald’s stays ahead in the fast-evolving food service industry. This collaboration represents a significant milestone in driving innovation and operational excellence.”