Presto Phoenix, an AI-driven solutions provider for the quick-service food industry (QSR) has announced the expansion of its collaboration with Galardi Group to implement voice AI ordering technology across Wienerschnitzel’s drive-through locations.
Galardi Group is the parent company of the Hot Dog chain Wienerschnitzel.
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Presto CEO Gee Lefevre stated: “We’re thrilled to expand our partnership with the Galardi Group and bring Presto Voice to Wienerschnitzel locations across the country.”
“Our AI-driven solution has significantly improved upsell and labour optimisation while helping staff focus on providing exceptional service and food quality.”
35 Wienerschnitzel locations are currently utilising Presto’s voice AI in their drive-throughs, with more than 50 locations already enrolled.
The partnership is targeting expansion in 2025, aiming to incorporate the technology in 350 corporate and franchise drive-through locations nationwide.
Presto’s voice AI product, Presto Voice, is designed to automate the drive-through ordering process, serving as a virtual employee to prevent excessive multitasking for staff while increasing order accuracy and elevating the customer service experience.
A conducted upsell test featuring Wienerschnitzel’s all-beef hotdog demonstrated a 5% average increase in total sales when Presto Voice was used to consistently upsell the product.
Galardi Group chief operating officer Rusty Bills stated: “We are delighted to be an early adopter of AI with Presto and have conviction in the ROI [return on investment] we see across upsell revenue, labour cost and the consistency of the customer experience.”
“It is time to scale our partnership toward a fully AI-enabled system, which we believe will greatly contribute to the success of our franchisees. The QSR space is rapidly moving in the technology space, and we are happy to partner with Presto to help us navigate this current way of doing business.”
Presto Phoenix is a newly formed entity announced in January 2025 by Presto Automation, a provider of AI-driven solutions for the QSR industry, after it completed the sale of its assets to a group led by Remus Capital. Remus includes Link Ventures and Metropolitan Partners Group, PRST’s former lender.
