SoundHound AI, a company specialising in voice AI solutions, has enhanced its Dynamic Drive-Thru solution for restaurants, with the addition of omnichannel ordering capabilities.
The enhanced voice AI-driven platform is designed to improve the accuracy and speed of the Dynamic Drive-Thru solution.
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The upgraded platform helps restaurants expand their AI automation capabilities to include call-to-order, text-to-order, scan-to-order and in-car voice ordering systems.
The aim is to offer a seamless ordering experience across multiple channels.
A key feature of the enhanced platform is the Polaris multilingual speech recognition model, which aims to lower employee workload and boost order throughput.
The platform maximises revenue with AI-based upselling capabilities and offers real-time data and voice insights to enhance customer interactions.
The addition of smart lane technology lowers customer wait times by enabling pre-ordering.
SoundHound AI chief product officer James Hom stated: “AI in restaurants is no longer optional – it’s the new standard.
“The future is omnichannel, and our advanced platform gives restaurants the flexibility to integrate automation across every customer touchpoint.
“With over two decades of AI expertise and data, SoundHound has developed the most advanced and comprehensive solution that not only works for the drive-through but seamlessly integrates across all ordering channels.”
In December 2024, US fast-casual restaurant chain Torchy’s Tacos deployed SoundHound’s voice AI smart ordering system at all 130 of its sites.
The system can handle a wide range of orders, including customisations.
