The company will leverage its seven million verified customers to gather six months of reviews for insights into restaurant performance. Credit: T. Schneider / Shutterstock.

Indian online food delivery platform Swiggy has introduced the Swiggy Seal initiative across 650 cities to enhance the food quality standards and hygiene practices of its restaurant partners.

The initiative, which originated in Pune, will be expanded to other cities from November 2024, as reported by mint.

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

Related Company Profiles

View all

On the Swiggy app, restaurant menu pages will now feature a Swiggy Seal distinguishing partners who consistently provide hygienic and high-quality meals in superior packaging.

The company plans to utilise its base of seven million verified customers to collect reviews over six months, providing insights into restaurant performance.

This will ensure the delivery of well-cooked food in high-quality packaging. Swiggy will share customer feedback with its restaurant partners to help them enhance their service and practices.

Focus areas for the initiative include optimal cooking, contamination prevention and packaging quality.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

In addition to customer reviews, Swiggy is collaborating with accredited agencies Equinox and Eurofins, recognised by the Food Safety Standards Authority of India, to offer professional hygiene audits and guidance as a service through the Swiggy Owner app.

It also plans to offer restaurant partners access to cleaning and pest control services through the app, and to host sessions for restaurants and their staff to highlight the significance of hygiene.

In October 2024, Swiggy launched Bolt, a ten-minute food delivery service targeting customers seeking quick-to-prepare meals from quick-service restaurants within a two-kilometre radius.