Yogurtland has entered a three-year partnership with NCR Voyix to overhaul its point-of-sale (POS) system across 205 locations in the US.
The collaboration will help Yogurtland streamline operations, improve customer service and drive digital engagement.
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The adoption of Aloha Cloud POS, supported by a back-of-house (BOH) application and the NCR Voyix commerce platform, marks a move towards modernising Yogurtland’s technology ecosystem.
The initiative aims to achieve faster service, consistent menu offerings and increased loyalty conversions through both digital and on-premise channels.
NCR Voyix president for restaurants Benny Tadele stated: “Yogurtland’s decision to partner with NCR Voyix was driven by our shared vision for delivering stable, intuitive and high-growth solutions that meet the evolving need of today’s businesses.
“With our enterprise-grade commerce platform and proven expertise, Yogurtland can streamline operations, enhance the customer journey and harness data to make smarter and faster business decisions.”
Yogurtland’s previous technology providers presented challenges such as software and hardware stability issues, which diverted store managers’ attention from customer service.
The new NCR Voyix solutions are set to address these concerns by offering improved stability, leading to enhanced guest experiences through quicker service and more intuitive cashier operations.
Yogurtland director of operations Steve Henry stated: “Investing in a scaleable, integrated technology platform was top priority for Yogurtland.
“Our goal was to find a partner that could help us deliver on our promise of exceptional customer experiences while empowering our teams with the tools they need to succeed. NCR Voyix stood out for their focus on operational efficiency, enterprise expertise and ability to enable data-driven growth.”
The partnership is expected to improve operational efficiency by leveraging the consistent stability of NCR Voyix’s software and hardware.
Guest experience will be enhanced through the simplified cashier operations of NCR Voyix’s Aloha Cloud POS.
Additionally, with access to real-time sales data and key metrics, Yogurtland will be equipped for data-driven decision-making.
NCR Voyix’s enterprise commerce platform offers future-proof scaleability that caters to both front-of-house and back-of-house needs.
This flexibility allows Yogurtland to maintain menu consistency, run promotions effectively and optimise marketing strategies.
The platform also supports loyalty and growth initiatives by leveraging transactional and personalised data across various channels.
In May 2024, NCR Voyix launched a new payment solution, Aloha Pay-At-Table, powered by Sunday, to streamline the dining experience by enabling guests to pay their bills using smartphones.
