Daily Newsletter

15 September 2023

Daily Newsletter

15 September 2023

GoTab launches Pocket POS to streamline restaurant tableside service

The new device allows team members to take orders, manage tabs, process payments and communicate from anywhere in real-time.

Umesh Ellichipuram September 14 2023

Restaurant commerce platform GoTab has launched Pocket point-of-sale (POS), a pocket-sized ordering and payment device for servers on the go.

The company explained that its Pocket POS is compact and allows team members to take orders, manage tabs, process payments and communicate with the front- and back-of-house from anywhere in real-time.

GoTab co-founder and CEO Tim McLaughlin said: “Restaurants shouldn't have to choose between staying busy or delivering a great guest experience.

"With our Pocket POS, we're unlocking significant operational efficiencies, enabling servers to communicate with the front- and back-of-house from anywhere and equipping them with the tools needed to manage tabs tableside and meet guests where they are for a personalised, seamless dining experience.

“It's the easiest solution for servers navigating a fast-paced dinner rush while driving unmatched hospitality."

Featuring a large screen and longer battery life, the company claims that its new device maximises utility and embraces on-demand service for a guest-centric experience.

It added that its Pocket POS comprises every feature of GoTab's stationary POS and helps its operators mitigate errors, reduce costs and improve guest and team member experiences.

McLaughlin added: “The Pocket POS was created to help restaurant staff while enhancing and simplifying every guest interaction and is especially convenient when it comes to large parties, which are traditionally great from a revenue perspective but logistically tough on servers.

“Its ability to effortlessly split, move and merge guest's tabs on the fly saves team members time and energy, which is vital in a fast-paced restaurant environment.

“Complete with all of the solutions found in our traditional POS, this is one of our most versatile products yet, and its pocket size just can't be beat.”

Customer engagement drives metaverse investment in the foodservice sector

COVID-19 and supply chain disruptions following the Ukraine war have accelerated automation and digitalization in the foodservice sector. Home delivery services and consumer engagement through digital channels have become essential for businesses trying to stay afloat. Foodservice companies must also cope with ESG issues, the fast-changing world of work, and the global economy heading for recession and possible stagflation. The metaverse, enabled by both AR and VR, is an important tool that can help address many of the foodservice industry's key challenges.

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