Libro launches new guest experience platform for restaurants

The new Guest Experience Platform 6.0 suite features reputation management, guest marketing and enhanced digital waitlist.

Surya Akella September 13 2023

Libro has expanded its functionality beyond online reservation and table management with the launch of its Guest Experience Platform 6.0.

The new offering features reputation management, guest marketing and an enhanced digital waitlist. Restaurants can also collect guest reviews, conduct surveys and streamline guest communications via the platform.

The solution will help restaurants cut down on wait times.

Libro president Lorne Schwartz said: “By incorporating guest marketing, reputation management, reservations and table management into a single, easy-to-use platform, we're providing a streamlined set of tools and data points that all work together to help operators better understand their guests.

“The Guest Experience Platform provides customisable features in this release to give restaurants more power to create a personalised experience and deliver the highest level of service before, during and after a meal.”

The suite of reputation management features is designed to manage and influence a restaurant’s public perception. Restaurant operators can conduct automated email campaigns using the latest platform.

Restaurants can use the guest marketing module to develop and execute a consistent email communication strategy through drip campaigns. These are fully branded, personalised and automated.

Restaurateurs can also handle guest relations directly through the new platform instead of importing or exporting data from third-party apps.

Libro claims to have utilised its alliance with Google to launch the enhanced digital waitlist, allowing diners to add themselves to the digital waitlist before arrival and track the wait in real-time.

This builds on its existing Reserve with Google integration, helping diners search for restaurants through Google Search or Maps and make bookings with one click.

Furthermore, the Guest Experience Platform 6.0 has been enhanced around reservations and table management, which, according to the vendor, allows restaurants to track and tap guest requirements to offer an end-to-end dining experience.

Other tools can help reduce no-shows such as cancellation charges or implementing security deposits or prepayments.

Uncover your next opportunity with expert reports

Steer your business strategy with key data and insights from our latest market research reports and company profiles. Not ready to buy? Start small by downloading a sample report first.

Newsletters by sectors

close

Sign up to the newsletter: In Brief

Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

Thank you for subscribing

View all newsletters from across the GlobalData Media network.

close