SoundHound AI, a voice artificial intelligence (AI) solutions provider, has integrated with restaurant tech firm Olo to make its technology available to any locations that use Olo’s technology.
This integration moves voice orders directly to the Olo platform, which seamlessly integrates with a restaurant’s operations.
SoundHound noted that by joining Olo’s partner programme, Olo Connect, more restaurants will be able to process voice orders from customers at drive-throughs, in-store kiosks, or over the phone accurately using AI.
Its voice AI system, which understands natural human speech, can learn any restaurant’s menu.
It can process orders, answer customer queries and even upsell add-ons and special offers.
SoundHound co-founder and chief product officer James Hom said: “It’s becoming clear that soon every business will have a customer service voice assistant and we’re delighted to join Olo Connect to provide its entire restaurant network with access to SoundHound’s powerful voice AI.
“We’ll be using our years of AI know-how to help restaurants drive more orders and give guests what they want – a fast, hassle-free experience.”
Olo partnerships and business development senior vice-president Nolan DeCoster said: “At Olo, we are constantly looking to connect our restaurant brands to innovative technology through our partner network that keeps them ahead of the curve.
“We are thrilled to partner with SoundHound to bring their voice AI to multiple ordering applications within restaurants, an exciting step forward in our pursuit to help build the restaurant of the future for our customers.”
