US-based fast-casual restaurant chain Pizza Ranch has announced a partnership with Onosys, a provider of enterprise digital ordering platforms, to improve its off-premises guest experience.

The first phase of the collaboration was completed in June 2024, focusing on creating an intuitive and seamless experience for customers ordering outside the restaurant premises.

Pizza Ranch digital marketing manager Courtney Boone said: “We are hearing great feedback from our community regarding the new online ordering solution.

“This was a very strategic and significant project for Pizza Ranch. The Onosys team was extremely flexible and found multiple solutions to issues throughout the process; they are a valued partner.”

The digital ordering solution implemented by Onosys is designed to integrate with Pizza Ranch's point-of-sale system, ensuring real-time updates on product data, including pricing, availability, stock levels, lead times and taxes.

The integration aims to streamline the ordering process and enhance accuracy for both the restaurant and its customers.

To further optimise the operational experience, the solution includes integrations for loyalty programmes, payment processing, gift cards, delivery services and Google Analytics.

These integrations create a cohesive system that supports Pizza Ranch's operational needs while providing valuable insights into customer behaviour and preferences.

Pizza Ranch, which has 220 restaurants in the US, plans to continue utilising the suite of tools provided by Onosys to advance their off-premises services, delivering an intuitive and frictionless guest experience that aligns with the restaurant's commitment to quality and convenience.

Onosys president Chris Anderle said: “Onosys values our relationship with Pizza Ranch. Their team is very committed to providing a great digital ordering guest experience for their community.

“Phase one of the project consisted of a significant number of challenges when considering the complexity of the integrations required to meet their goals.

“The Onosys team listened and developed solutions to meet their needs and deliver a seamless experience. We look forward to working on additional phases of the project and growing our relationship with Pizza Ranch.”