US-based family-owned bakery chain Porto's Bakery & Café has entered a partnership with Tillster, a provider of digital ordering technology.
The bakery chain, which serves two million guests each month, intends to revolutionise its online ordering system through the partnership.
Tillster will provide its solution to enhance the digital ordering experience for Porto's guests, aiming to streamline operations and expand guest engagement.
Tillster’s expertise in digital ordering will make it easier for Porto's customers to place orders from any device.
The improved online ordering system is projected to offer convenience and flexibility, catering to the needs of Porto's diverse customer base.
Porto’s Bakery & Café CEO Raul Porto said: “We are thrilled to partner with Tillster to enhance our digital ordering capabilities.
“As we continue to grow and expand our reach, it's crucial for us to provide our guests with a seamless and convenient ordering experience. Tillster's innovative technology will enable us to better serve our guests while staying true to our commitment to quality and excellence.”
The latest partnership with Tillster is in line with Porto's efforts to innovate and enhance the customer experience.
Founded by Rosa Porto in 1976, Porto's Bakery & Café specialises in Cuban pastries and cakes.
The bakery currently operates six locations and is preparing to open a seventh at Downtown Disney in Anaheim in 2025.
Porto's has also ventured into e-commerce with Porto's Bake at Home, shipping its products nationwide.
Tillster CEO Perse Faily said: “For decades, customers of Porto’s Bakery & Café have come back over and over again due to the incredible customer experience.
“We’re honoured to help further that legacy through Tillster’s enhanced digital ordering capabilities, enabling best-in-class service both in the bakery and on guests’ devices.
“Our deep expertise and experience driving impactful digital transformation in the food and beverage space will mean more streamlined operations, stronger sales and an even better customer experience for Porto’s guests.”
