Food and coffee shop chain Pret A Manger has teamed up with YOOBIC, a digital workplace solutions provider, to support its frontline teams and facilitate its global expansion.
The collaboration involves the deployment of YOOBIC's suite of tools across Pret's 525 shops in 15 international markets.
YOOBIC's platform transforms Pret A Manger's standard operating procedures into a centralised digital hub, granting frontline teams easy access to vital information and digital resources through their mobile devices.
The integration enables employees to stay updated on new procedures or promotions and to complete tasks with greater efficiency.
The digital task management system is designed to streamline operations, from routine checks to the rollout of new initiatives.
The real-time visibility offered by YOOBIC's hub is a game-changer for shop and regional managers, allowing them to monitor key tasks, scale best practices and swiftly address any issues.
The system's alert feature ensures that urgent tasks are communicated and actioned promptly across all relevant locations.
YOOBIC's tools include additional checks to ensure that Pret's teams consistently adhere to the company's strict standards in hygiene, health and safety, and environmental impact.
Pret's employees are already utilising YOOBIC to manage 65,000 monthly tasks, with comprehensive tracking of task completion, follow-up actions and compliance rates, setting a robust foundation for the brand's future growth.
Pret global operations development director Mark Corney said: “Our customers expect the best possible experience each and every time they shop with us, and YOOBIC helps us provide that consistently at both directly operated and franchised locations.
“Quality and safety are paramount at Pret, and partnering with YOOBIC enables us to expand with confidence while empowering both fresh hires and seasoned team members to deliver amazing experiences for our customers.”
Pret A Manger's growth plan up to 2029 is to double its total number of shops, exceeding 1,000 through an expanding network of global franchise partnerships.
YOOBIC co-founder and CEO Fabrice Haiat said: “When it comes to food service, there's no room for error. Providing safe, hygienic and brand-appropriate experiences requires meticulous attention to detail from every single frontline team member — and that's the challenge that YOOBIC helps to solve.
“We're thrilled to be working with Pret to support their frontline teams, and to provide the visibility and consistency needed to fuel their ambitious global expansion plans.”
In August 2024, Pret A Manger launched a trial of body-worn cameras in six of its London sites as a new safety initiative for staff.
