Restaurant booking platform Resy is set to close its UK operations by the end of summer 2024, RestaurantOnline.uk has reported.
Resy is known for its back-of-house tools, analytics and last-minute table alerts.
The hospitality technology company, which launched in the UK in 2017, is now refocusing its efforts on the US and Canadian markets.
A letter to its UK business users indicates they have until the end of August 2024 to transition away from the Resy platform.
In the letter, Resy told its users that they may cancel their service at any point before the closure date and will be able to use the platform without cost until they offboard.
The letter read: “For so long as your restaurant remains ‘live’ on Resy, your guests can continue to make reservations on Resy as usual, and any existing reservations won’t be affected.”
“We will also assist you with retrieving your guestbook data and notify list to help ensure that any reservations made after your offboarding date are managed seamlessly.”
The Caterer quoted a Resy spokesperson as saying: “Resy has been proud to work with many of the best restaurants in the UK and to be a trusted resource for diners.
“However, after much consideration, Resy will close its business in the UK and focus on its US and Canadian operations”. The spokesperson went on to say that UK restaurants remain “incredibly valuable partners”.
Resy was established in 2014 by Ben Leventhal, co-founder of food news website Eater; Michael Montero, co-founder of analytics platform CrowdTwist; and entrepreneur Gary Vaynerchuk.
In 2017, the company raised $13m from Airbnb, First Data Corporation and earlier investors RSE Ventures and Lerer Hippeau Ventures.
In 2019, American Express acquired Resy and integrated it into its mobile app as an offering special booking access to eligible card members.
A spokesperson for Resy stated that American Express members will “continue to enjoy existing dining benefits” despite the UK shutdown.
As of 2023, 16,000 restaurants globally could be booked through Resy.
