Daily Newsletter

15 September 2023

Daily Newsletter

15 September 2023

Shake Shack implements Harri’s technology at 305 restaurants in US

Harri’s technology has been integrated with Shake Shack’s Workday payroll system.

Umesh Ellichipuram September 14 2023

US-based fast casual restaurant chain Shake Shack has deployed Harri’s scheduling and timekeeping system across 305 of its US restaurants.

Harri, which provides the Frontline Employee Experience platform, has announced that its technology has been integrated with Shake Shack’s Workday payroll system.

Harri chief operations officer Joe Miliziano said: “Employee timekeeping in the hospitality sector is very complicated and requires a partner that is an expert in helping frontline managers comply on a location level.”

The implementation of Harri’s compliance-driven scheduling enables restaurant operators to approve employee-driven shift swaps, automatically factor in shift preferences when creating schedules and permit employees to volunteer for open shifts.

The tech firm said that its system, which offers accurate, intelligent scheduling based on historical, predictive labour demands and employee preferences, will help the casual restaurant chain support its culture of caring for its teams.

Harri CEO Luke Fryer commented, “In a dynamic industry where employee engagement is a direct driver of revenue, creating an employee-centric culture is crucial. Shake Shack is well known for leading the way in the hospitality industry.

“It’s an honour to support the essence of Shake Shack’s employee experience, one that matters so much to each manager and employee as they build schedules and record time worked.

“Our platform is built to handle the highly dynamic nature of the hospitality industry, making sure our customers, their employees and their guests receive the best possible experience.”

Customer engagement drives metaverse investment in the foodservice sector

COVID-19 and supply chain disruptions following the Ukraine war have accelerated automation and digitalization in the foodservice sector. Home delivery services and consumer engagement through digital channels have become essential for businesses trying to stay afloat. Foodservice companies must also cope with ESG issues, the fast-changing world of work, and the global economy heading for recession and possible stagflation. The metaverse, enabled by both AR and VR, is an important tool that can help address many of the foodservice industry's key challenges.

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