US-based restaurant brand Winking Lizard Tavern has partnered with Onosys to improve its off-premises guest experience through an advanced digital ordering system.
The collaboration, which was completed in June 2024, developed an intuitive and seamless experience for Winking Lizard Tavern customers ordering outside the restaurant premises.
The ordering solution integrates with the point of sale to ensure product data and information are in sync.
It also features integrations for payment processing and Google Analytics to ensure a smooth operational experience.
Since its inception in 1983, Winking Lizard Tavern has expanded to 15 locations across northeast Ohio.
The restaurant is known for its burgers, wings, pizza house-smoked ribs and an extensive beer selection.
With the new digital ordering system in place, Winking Lizard Tavern plans to continue its partnership with Onosys to explore additional tools and solutions to further enhance its off-premises services.
Winking Lizard Tavern IT-POS [point-of-sale] administrator Angela Wharton said: “We are already seeing the impact of the new online ordering platform as we see an increasing number of guests ordering online versus calling the restaurant.
“We have also seen a much more seamless experience for our kitchen and operations team. It has significantly reduced the number of calls that I receive from restaurant locations regarding issues with online orders.”
Onosys president Chris Anderle added: “Considering a good majority of our employees are located in northeast Ohio, Onosys loves to work with local brands.
“We value our relationship with the Winking Lizard Tavern team and enjoyed helping them significantly improve their digital ordering solution for their guests while reducing operational friction.”
Onosys specialises in speeding up the onboarding process for new clients, which is crucial for restaurant brands undergoing digital transformation.
It has made a name for itself in the industry by offering a comprehensive, web-based ordering system that includes marketplace order integration and dispatch capabilities.
The company's portfolio of clients includes Mr. Hero, Giordano's and Jack's Family Restaurants.
Pizza Ranch recently entered into a partnership with Onosys to improve its off-premises guest experience.
