Fast-casual restaurant chain Zaxby's has announced the renewal of its partnership for franchising with ArrowStream, a provider of supply chain management technology for the foodservice industry.

The collaboration, which began in 2017, has been pivotal in refining Zaxby's supply chain operations for its growing number of locations.

Zaxby's franchising senior director of purchasing Gary Nash said: "ArrowStream is an extension of our team, and renewing our partnership highlights our commitment to leveraging advanced technology to maintain the highest standards in our supply chain management.

"The insights and capabilities provided by ArrowStream have been instrumental in helping us achieve our operational goals and deliver the best possible experience to our customers."

Since the inception of the partnership, ArrowStream has enabled Zaxby's to swiftly pinpoint and capitalise on price variance savings while proactively tackling supply chain challenges.

The technology integrates key data streams including inventory, contracts and quality assurance, providing a holistic, real-time perspective of the supply chain.

The entire supply chain team at Zaxby's utilises the ArrowStream platform daily, employing its comprehensive features to maintain efficiency and optimal inventory levels. The platform also supports the management of limited-time offers, ensuring promotional activities are well-executed and that inventory meets customer demand.

Zaxby's has adopted ArrowStream's foodservice incident management solution to enhance its quality incident management procedures.

This tool allows for effective tracking and resolution of quality issues, upholding Zaxby's high product standards and ensuring swift, efficient incident responses.

ArrowStream chief customer officer Jay Moon said: "Zaxby's has been a valued partner for over seven years, and we are thrilled to continue supporting their supply chain initiatives. Our solutions are designed to provide actionable insights and help our customers make quicker and more accurate decisions. We look forward to continuing to help Zaxby's achieve their strategic business objectives."

Foodservice companies including Ted's Montana Grill, Aroma Joe's and Noodles & Company also utilise ArrowStream's technology to modernise their supply chain operations.

In August 2024, Zaxby's opened an outlet in Olive Branch, Mississippi. The chain now operates 950 outlets across 17 US states.